Your privacy is important to us. It is our policy to respect your privacy and comply with any applicable law and regulation regarding personal information we may collect about you, including across our website and other sites we own and operate.
- Personal Information: Includes details such as name, address, date of birth, device information, payment details, and usage data.
- Third-Party Links: External sites linked to our website have their privacy policies.
Information We Collect
- Voluntarily Provided: Information you actively provide while using our services.
- Automatically Collected: Information sent by your devices during access, including browser type, pages visited, and errors encountered.
Log Data
Automatically collected data may include:
- IP address, browser type, pages visited, time and date of visit, and duration of visit.
- Error-related information.
Device Data
Automatically collected data about your device, such as type and operating system.
Personal Information Examples
- Name
- Phone/mobile number
User-Generated Content
- Includes reviews, ratings, images, or videos submitted by users.
- Once published, it may be accessible to third parties.
Legitimate Reasons for Processing
- Collecting only necessary personal information to provide services.
Collection and Use of Information
- Information is collected during purchases, subscriptions, or interactions on the website.
- Combining voluntarily provided and automatically collected data to enhance user experience.
Security
- Personal information is protected by commercially acceptable measures.
- Users are responsible for maintaining password security.
Data Retention
- Personal information is retained only as long as necessary for its purpose.
- Information may be anonymised or deleted when no longer needed.
Children’s Privacy
- Products and services are not directed at children under 13, and no data is knowingly collected about them.
Disclosure of Personal Information
May be disclosed to:
- Service providers, partners, or affiliates.
- Regulatory authorities and law enforcement as required by law.
- Entities acquiring the business or its assets.
International Data Transfers
- Information may be stored or processed in countries with differing data protection laws.
Your Rights
- Choice: Providing personal information is optional but may affect service usage.
- Access & Correction: Request access to or correction of personal information held.
- Non-Discrimination: Rights are not affected by exercising data-related rights.
- Download Data: Request a copy of personal information.
Complaints
Complaints regarding breaches of data protection laws can be submitted for investigation.
Use of Cookies
- Cookies collect information about user activities and preferences.
Business Transfers
In case of acquisition or bankruptcy, data may be transferred to new entities.
Policy Changes
This privacy policy may change to reflect updates in practices or regulations.
GDPR Compliance
- We act as a Data Controller under GDPR.
- Personal information is processed based on legal rights such as consent, necessity, or compliance.
- Performance of a Contract or Transaction
- Personal data may be collected to respond to enquiries or facilitate transactions.
- Legitimate Interests
- Data is used for operations, improvements, marketing, legal rights protection, audience understanding, and research.
- Compliance with Law
- Personal data may be retained for legal obligations like court orders, criminal investigations, or regulatory requirements.
- International Transfers of Personal Information
- Data may be transferred outside the UK/EEA, with safeguards like contractual clauses or binding corporate rules to ensure protection.
- Data Subject Rights
- Right to Restrict Processing: Processing can be restricted in specific cases, like accuracy concerns or legal claims.
- Right to Object: Objections to processing for legitimate or public interest purposes are allowed.
- Right to be Informed: Individuals have the right to know how their data is handled.
- Right of Access: Individuals can request a copy of their data.
- Right to Erasure: Data can be erased under certain conditions, like withdrawal of consent or legal requirements.
- Right to Portability: Personal data can be transferred to another organisation in a machine-readable format.
- Right to Rectification: Individuals can correct or update their data if inaccurate or incomplete.
- Notification of Data Breaches
- Data breaches will be investigated and reported to relevant authorities and affected individuals if appropriate.
- Complaints
- Complaints can be lodged with the Information Commissioner’s Office (ICO), with internal resolution preferred initially.
- Enquiries and Escalation
- Concerns about privacy or data policy violations can be addressed to the designated Data Protection Officer or escalated to the ICO.